Service
Shipping and Payment: Free to the EU, Switzerland and the UK
We deliver your order free of charge to all EU countries, to Switzerland and to the United Kingdom. Here you will find all the key information on delivery times, payment methods and prices.
Contents
Shipping costs: free
Shipping is free for you – to all countries of the European Union, to Switzerland and to the United Kingdom. No shipping costs are added to the purchase price.
Shipping with DHL
Your order is shipped by our logistics partner with DHL. As soon as your parcel is on its way, we will send you the tracking number so you can follow the delivery.
Delivery time
The delivery time is 2–4 working days. During seasonal peaks or in exceptional circumstances, there may occasionally be delays.
Payment methods
You can pay conveniently and securely using one of the following payment methods:
- Credit card
- PayPal
- Klarna
- SEPA Direct Debit
- Apple Pay – on supported devices and browsers
- Google Pay – on supported devices and browsers
The payment methods offered to you depend on your delivery country. You will see the options available to you at checkout. Your payment details are transmitted in encrypted form and go directly to the respective payment service provider.
Prices, taxes and customs duties
All prices include the VAT of the respective delivery country. There are no shipping costs.
Note for Switzerland and the United Kingdom
Switzerland and the United Kingdom are not part of the European Union. For deliveries there, import charges such as customs duties, taxes or fees may be levied by the relevant customs authority. Your local customs authority can provide further information. Details are set out in our Terms and Conditions.
Transport damage
Please check your delivery when you receive it. If a parcel arrives visibly damaged, please report the damage to the delivery company and let us know briefly. This does not affect your statutory warranty rights.
Returns and withdrawal
As a consumer, you generally have a statutory right of withdrawal. Deadlines, returns and refunds are described in detail in our Cancellation Policy. Please include your order number with every return so that we can match and process it quickly.
If the cuff does not fit or does not sit properly, feel free to contact us beforehand. This can often be solved with the right size or a look at the fitting guide.
Questions about shipping or payment?
We are happy to help: by phone on +49 2641 8970500, by email to info@tp-ortho.de or via our contact page.