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Masalo Cuff: Questions and Answers
Here you will find the most frequently asked questions about the Masalo Cuff MED – answered briefly and sorted by topic. If your question is not here, you can reach us by phone or email.
Contents
Key points at a glance
- Size according to forearm circumference: size 1 up to and including 27 cm, size 2 above that.
- The cuff is available for either the left or the right arm.
- At first, wear it day and night if possible, then regularly under strain.
- Care: hand wash at 30 °C, no tumble dryer.
- Free shipping to the EU, Switzerland and the UK, delivery time 2–4 working days.
Topics at a glance
- Size & arm sideMeasure your forearm at its widest point, choose size 1 or 2 and specify the left or right side.Learn more →
- FittingQuick guide, step-by-step pictures, common mistakes and function test.Learn more →
- Everyday wearSettings for work, sport and night-time.Learn more →
- CareHand wash at 30 °C, close the hook-and-loop fasteners first, dry without heat.Learn more →
- Shipping & returnsFree shipping, delivery time 2–4 working days, exchanges and withdrawal.Learn more →
- Prescription & contactDo you have a prescription or a question? Write to us.Learn more →
Masalo Cuff size chart
Measure the circumference at the widest point of the affected forearm – with the arm relaxed and slightly straightened.
| Forearm circumference | Size |
|---|---|
| from about 20 cm up to and including 27 cm | Size 1 |
| more than 27 cm | Size 2 |
Can't find your question?
Call us on +49 2641 8970500, email info@tp-ortho.de or use our contact page. You will find everything about putting on the cuff in our fitting guide, and deadlines and the return procedure in our Cancellation Policy.
Frequently asked questions
Which size of the Masalo Cuff do I need?
That depends on the circumference at the widest point of your affected forearm. Size 1 fits from about 20 cm; if you measure 27 cm or less, choose size 1, and if you measure more than 27 cm, size 2. Both sizes fit between 25.5 and 28.5 cm. The cuff can only fit properly if it is the right size.
How do I measure my forearm correctly?
Place a tape measure around the widest point of the affected forearm. Measure with the arm relaxed and slightly straightened. Then compare the value with the size chart.
Why do I have to choose between the left and right arm?
Because of its design, the Masalo Cuff MED is optimised for one particular arm side. So when ordering, please specify whether you need it for the left or the right arm.
What is the Masalo Cuff intended for?
It was developed for acute and chronic epicondylitis, i.e. tennis elbow, golfer's elbow and mouse arm, and can also be used preventively. By means of counter-traction, it is intended to reduce the pulling forces of the forearm muscles and thus relieve the tendon attachments at the elbow. Please only use it after a medical diagnosis.
Does the Masalo Cuff help in every case?
No, there is no guarantee with medical aids. Symptoms are individual, and tennis elbow and golfer's elbow also progress differently in each person. Whether the cuff makes sense for you is best discussed with your doctor.
How do I put on the Masalo Cuff correctly?
Close the forearm cuff in the middle of the forearm, with the small dot roughly centrally in line with the crook of the elbow. Then slide the upper-arm strap over the elbow and, with your arm bent, adjust it just above the elbow. Our fitting guide shows every step with pictures.
How can I tell that the cuff is fitted correctly?
You can only straighten your arm with some effort, and as you do so, a bulge appears between the forearm cuff and the elbow. If you do not feel this counter-traction, the fit, adjustment or size is usually not right.
Can I still fully straighten my arm with the cuff on?
Yes, and you should move your arm quite normally – the cuff does not immobilise it. The tighter the upper-arm strap, the more force full extension requires and the stronger the counter-traction. You should always be able to feel the counter-traction when you straighten your arm.
How long and how often should I wear the cuff?
We recommend wearing it day and night if possible for the first two weeks. After that, wear it regularly, especially under strain, until your symptoms have subsided. As epicondylitis can be protracted, a wearing period of four weeks to six months is normal.
Can I wear the Masalo Cuff at night?
Yes – in fact, this is recommended, at least for the first one to two weeks. While you sleep, you do not control your movements and may prop yourself up on your arm. At night, the upper-arm strap can be a little looser, but the counter-traction should remain noticeable when you straighten your arm.
Can I work and do sport while wearing the cuff?
Yes. The cuff does not immobilise your arm – you should move and use it as normally as possible. For work or sport, set the upper-arm strap a little tighter, and looser during quieter periods. Always pay attention to your body's pain signals.
I have had surgery or have a different diagnosis – is the cuff suitable?
Please check this with your doctor beforehand, for example after an operation or if you have bursitis. The cuff was developed for epicondylitis and works with noticeable pulling forces that also act on the elbow. With a different diagnosis, this could have adverse effects in some circumstances.
How do I wash the Masalo Cuff?
Wash the cuff by hand at 30 °C with a standard detergent that does not contain bleach. Close the hook-and-loop fasteners beforehand. Dry it away from direct heat and never in a tumble dryer.
How much does shipping cost and how long does delivery take?
Shipping is free to all EU countries, Switzerland and the United Kingdom. Delivery takes 2–4 working days.
The cuff doesn't fit – can I exchange it?
Take the cuff off and, before sending anything back, please contact us via our contact page with the keyword “Exchange”. If it does not seem to work, feels too tight or you can straighten your arm without resistance, it is usually just adjusted incorrectly. Measure your forearm again to be on the safe side – we will then help you find the right cuff.
Can I return the cuff?
Yes, when you buy from our online shop, you have a statutory right of withdrawal. Try the cuff on as you would in a shop; we cannot take back items that have been worn, used or soiled. Enclose the invoice or a short note stating your withdrawal with the return. The easiest way is to contact us beforehand via our contact page with the keyword “Return”.
Is the Masalo Cuff available on prescription?
The Masalo Cuff MED is a medical device under the EU Medical Device Regulation (EU) 2017/745 and is listed in the German register of medical aids (Hilfsmittelverzeichnis) under number 23.08.04.0042. It can therefore be prescribed by a doctor. If you have a prescription, please get in touch via our contact page – we will tell you what happens next.